How to use the service

Our remote support service requires no installation and the Agent can view and control the screen with the customer. Contact the customer service and follow the instruction clicking the icon.

Enter Information

There is no agent available at the moment. Please wait.
    Start remote support
    Start remote support

    Remote Support agreement

    Remote Support agreement

    Agent will control your mouse / keyboard. Do you allow?

    The recorded video will be saved on your PC. Continue?

    Remote Support Recording Information

    Remote support process recording will be saved on the agent side.

    Need Password

    This is a private chat. Enter the password given by the Agent.

    Loading remote support program

    Click "Direct Download" if automatic connection fails.

    Direct Download

    Waiting for reconnection

    Please click 'File Download' and then execute it to reconnect.

    Download file
    If the website is not working properly download connection application(Download Help) as an alternative.