How to use the service

"So-net 安心サポート および NURO 解決サポートは、オペレータがお客様の画面を一緒に見ながら、リアルタイムでサポートするサービスです。

Enter Information

Remote Support agreement

Remote Support agreement

Agent will control your mouse / keyboard. Do you allow?

The recorded video will be saved on your PC. Continue?

Remote Support Recording Information

Remote support process recording will be saved on the agent side.

Need Password

This is a private chat. Enter the password given by the Agent.

Loading remote support program

Click "Direct Download" if automatic connection fails.

Waiting for reconnection

Please click 'File Download' and then execute it to reconnect.

If the website is not working properly download connection application(Download Help) as an alternative.