Remote Support Services

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How to use the service

Remote support service allows the representative provide fast and accurate assistance to customers by seeing their screen. First, contact the customer service and enter the 6-digits connection code provided by the representative. Remote support service allows the representative provide fast and accurate assistance to customers by seeing their screen. First, contact the customer service and click on the icon instructed by the representative.

Enter Information

Remote Support agreement

Agent will control your mouse / keyboard. Do you allow?

The recorded video will be saved on your PC. Continue?

Remote support process recording will be saved on the agent side.

Need Password

This is a private chat. Enter the password given by the Agent.

Loading remote support program

Click "Direct Download" if automatic connection fails.

Waiting for reconnection

Please click 'File Download' and then execute it to reconnect.

If the website is not working properly download connection application(Download Help) as an alternative.